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In the past, the amount of money spent by businesses on their communication costs was so significant that the expenses were one of the main contributors to the operational budgets of some companies.

Fixed line rentals, service and technician fees, handsets and call costs were and still are an incredible expense especially if the company held international clients requiring long-distance communication. Today, however, businesses have other options for maintaining their communication requirements.

The introduction of hosted VoIP (voice over internet protocol) and voice and data systems has revolutionised communication to a level where businesses are able to function with lowered costs, but still maintain superior functionality at the same time.

How does hosted VoIP work?
Hosted VoIP uses an IP carrier (internet protocol) to carry voice and data over a broadband connection. This method makes calls and data sending a faster and more reliable service than previous fixed line services. The hosted VoIP system allows for global communication solutions allowing businesses and corporations to stretch their potential market to every corner of the globe.

Companies using hosted VoIP are able to save an incredible amount of money on call costs. Because hosted VoIP is run from a centralised system, calls between branches of this system are free. Because hosted VoIP runs over a broadband connection, these branches are not fixed to one location. Employees can take handsets with them when they leave the office and make calls between branches and all users without any charge. Due to the broadband connection using a voice compression technique, call quality is high and connection speeds are super fast.

Many companies feel that their current PBX phone system allows them such control over their calls and system functionality that they are reluctant to switch to a PBX phone replacement system such as hosted VoIP, which is provided by an external service provider. However, using a hosted VoIP system leaves subscribers with as much, if not more control over their phone systems.

Features of hosted VoIP
Hosted VoIP is controlled by easy-to-use online tools allowing users to activate and deactivate features as they please. Users have control over who they receive calls from as well as when and where due to the easy online tools. The handsets are fully programmable to follow users when changing locations. The systems are fully scaleable so businesses can add and subtract lines as desired without needing technical support. IT managers are able to operate systems over the internet to control user features through system management tools. Receptionists are able to manage all incoming and outgoing calls though a single interface.

Businesses can also benefit from the voicemail and fax features available with hosted VoIP services. An employee can access their voicemail via a phone or internet connection.

Voicemails can be listened to from an inbox or viewed as an email. Faxes can also be sent to a user’s inbox, allowing superior fax management as faxes can be stored as digital files which can be forwarded to other users.

As well as these features, hosted VoIP services allow for call forwarding, call barring, conference calls, inbound call management, online call details, monitoring, billing and reports, soft-phone accessories and function keys.

Satellite features
Hosted VoIP systems are run over an international gateway using a broadband connection. Because of this, users can subscribe to satellite communication, allowing VoIP services to be used world wide. When employees are on business travel, internet access via Wi-Fi hotspots and global roaming is simple, allowing easy access to emails, browsing the internet, company documents, faxes and calls, all at local costs. The international gateways are fully scaleable and offer competitively priced wholesale minutes.

Hosted VoIP offers business communication which is simple, reliable and high quality. The many features and benefits allow a business to function to the best of its ability.

The phone solutions available through hosted PBX phone systems are revolutionizing the way in which small and medium size businesses support their human resources and serve their customers. A reliable communication system can substantially increase the business productivity.

The benefits of a small business phone system include, but are not limited to:

•    Low cost
•    Physical independence
•    Greater scalability
•    High speed connectivity
•    Disaster recovery capability
•    Easy installation
•    Less maintenance requirements

A hosted PBX system delivers the same phone features as high end telephone systems at a much reduced price. Thus, these systems help small business owners to save money, and at the same time provide customer support service on par with multinational companies.  The advanced features in a hosted PBX phone system include: 1-4 digit extension, custom menus, dial by name, dial by extension, caller ID, call screening, call transfer,  find me follow me call forwarding, music on hold, voicemail, e-mail message delivery, fax to email, web administration, cell phone message notify, pager notify and much more.  The sophisticated interface presented to your clients easily gives them the impression that they are dealing with a Fortune 500 company. All the functionalities are delivered through a dedicated connection.

Virtual Presence at Low Outlay

Owning to the virtual nature of the small business phone system, it ensures a considerable amount of physical independence. You will not have to acquire new local and toll free numbers when you relocate to a new place. The calls and faxes to your extension can be routed to your present location with the aid of the find me follow me call forwarding facility incorporated within the system. This contemporary technique helps corporate owners to stay connected with their colleagues and customers even when they are not in the office.

These virtual IP phone systems are scalable to a large extent, and one need not worry about the expense required for additional phone lines and switching equipments. The service provider can upgrade the system according to the requirements as you grow your business. You need not purchase or maintain any equipment on your premises when implementing a hosted PBX telephone system. A small business phone system can be easily installed and all the hardware and software are maintained at the service provider’s site itself.

When analysing gluten free markets, the main question that people with celiac disease will ask is “what’s in it for me”? Having an understanding of markets such as Australia and America is fundamental to understanding how many more suppliers are likely to enter the market and so drive competition and choice. If you are celiac or a gluten free supplier, these are two words that you hold dear to your heart: choice and low price. To understand how close we are to a mature market (when maximum competition drives prices down) it is useful to compare several countries and communities within these.

This analysis is based on Google search terms (for the month of Dec 08) used in the gluten free market. As Google usually has a large market share in most countries and also has specific country domains, this provides a perfect baseline to compare gluten free markets across the world.

This article is set out in the following format:

Identification Of the Four Gluten Free Market Tiers

Introduction Comparison Of Communities By Their Market Tiers

The following are available in the full article on our website

FULL ANALYSIS PER COMMUNITY

Statistic Tables for each community

GFP MATRIX: Identification Of the Four Gluten Free Market Tiers

So far four market levels (TIERS) have been identified.

A fully matured gluten free market has not been reached yet due to the low diagnosis of celiac disease even in developed countries. So far, analysis has shown that the most developed gf markets are those in Australia, the US and Canada. Characteristics of the e-demand side of these are a high number of search terms and high search volumes.

Of the search terms used in tier 1 communities, they are typically dominated by generic gluten free terms where the first 2 to 3 terms represent over 55% of the top 50 searches. This is the case in Australia, US (English speaking) and Canada (English). It is speculated that in these countries there are a significant number of celiacs who have been diagnosed for a few years. They originally searched for information on the disease and diets required and now prefer to spend more time searching for generic gluten free terms. By doing so they have found that on the supply side of things products have been amassed in the one place. This means that by searching on generic terms they can easily find large gluten free sites that contain many gluten free products on which they can search internally for specific terms. While generic searches are large, searches on the celiac group are still the second highest and account for over 15% of the top 50 searches. Within this group two terms ‘celiac’ and ‘celiac disease’ typically account for over 85% of all searches.

The next level of market maturity (tier 2) is shown by communities like US Spanish speaking and Canadian French speaking communities. These communities are often smaller than the dominant communities (often English) in their countries but they have first world affluence available to them. They often have under 100 total search terms over a twelve month average. In this example, US Spanish has 17 search terms and Canadian French have 30. The relatively high level of affluence within these communities increases the individual’s chances of being diagnosed and pursuing a often more difficult and costly gluten free diet (as compared with tier 4 markets. These ‘second tier’ communities also have a high search proportion devoted to generic gluten free terms but there is also a higher proportion of searches (than found in tier 1 markets) devoted to finding information on celiac disease such as through celiac diet and/or wheat allergy searches.

The third market maturity (tier 3) is shown by communities such as Mexican English speaking (101 searches) and Brazilian English speaking (100 searches) communities. These communities are much smaller proportions of the country population than tier 2 markets. They are often much more affluent than the main population ethnicity (through education/ employment) or having come from more affluent countries such as America. They tend to not search so much for generic gluten free terms (less than 45%) but have an increase in searches for celiac diet searches and specific food groups. This pattern is indicative of newly diagnosed people (having access to good medical attention). The other main trait of this market is that it includes people who have had the disease for a while and are now seeking specialist gluten free products such as ‘gluten free restaurants’ or ‘desserts’ – rather than staple gluten free foods such as flour or breads.

The lowest developed market (tier 4) is reflected by searches in Mexico (Spanish Speaking) 24 total searches and Brazil (Portuguese speaking) 23 searches. The communities also tend to have very low searches per head of population and may not have access to good medical facilities – often a large rural population. These people have a relatively small proportion of generic searches and a much higher number of ‘wheat free’ and ‘celiac’ searches. While they also have higher search volumes for specialty gluten free foods, rather than bread searches (main specialty in refined markets) or desserts, they tend to search for even more fundamental food staples such as flour and oatmeal. Counter intuitively they also tend to search for cakes and cookies. This is not necessarily related to the countries affluence but is more likely a social phenomenon where providing good food spreads for parties and extended family gatherings account for a large part of their social interaction.

INTRODUCTION 

Higher choice and lower prices will likely occur in tier 1 market countries as more celiacs are diagnosed and search for and buy more products. The development will reach maturity once the growth of the market goes through a point of inflexion in its growth and begins to plateau. Only long term monitoring of this demand can assess where that level of maturity approaches saturation.

The development of the market level definitions (tier structure) will be refined as more countries are analysed.

A practical application of this analysis for celiacs is to see what other celiacs are searching for and how developed the gluten free market is in their own countries. This article attempts to answer the question “what are the characteristics of a mature gluten free market”.

This research and analysis was undertaken to see if there is a correlation between gluten free search profiles of developed nations and how this may differ from countries in close proximity to the US.

A previous article on www.glutenfreepages.com.au showed a very strong correlation between gluten free search profiles of Australia and the US. In the article you are now reading, analysis was refined to include the affect of languages, internet usage, Google market share etc. Where countries use several languages, analysis was performed on English searches and the other local language.

This research was undertaken for the month of December 2008 Google search volumes for Gluten free products and uses monthly averages over a year in countries where search volatility is high and/or search volumes low. The analysis again shows a very strong correlation between the Australian and US Gluten free markets.

One of the first indictors or market maturity is considered to be the number of ‘gluten free’ related internet searches per ‘population divided by 100′. This takes into consideration that approximately 1 in 100 people (diagnosed and undiagnosed) may be celiac.

TABLE: A table showing the number of monthly searches per celiac for each community is shown in the full article.

The Adjusted GF Searches per month per celiac column takes into consideration internet usage, Google market share. The values are most accurate for the first three countries, ‘developed’ nations. These countries have a long established internet usage and Google was able to provide search terms up to its self imposed limit of 200 terms. The search values for Mexico and Brazil English speaking are likely to be inflated due to sparse information on the penetration of English language in these countries and Google’s translation abilities.

The most important concept in this research is the gluten free grouping profiles. As explained below, all gluten free terms were assigned to one of seven groups. The top 50 search terms were sorted into these groups and groups were analysed for number of terms, proportion of the top 50 and the specific terms within each group. While the following pages go into the details of each country a summary of the analysis is:

GRAPH: “Guten Free Product Search Term Group Proportions of TOP 50 terms” is shown in the full article.

Group Composition

The following shows some of the representative terms in each group.

Generic GF Product: This group of search terms all involve the word gluten and are generic in nature, such a gluten, gluten free, gluten free products, gluten free meals.

Gluten Diet: These are terms that are related to the specifics of gluten free diets such as: gluten free diets, celiac diet.

Gluten Free recipe: Terms such as gluten free recipes, gluten recipe, gluten free baking, wheat free baking

Celiac related: These are terms related to information on the disease such as: celiac disease, gluten intolerance, gluten allergies

Wheat free: Terms such as: wheat free, wheat gluten, wheat allergy

Locations: gluten free stores, gluten free shopping, gluten free restaurant

GF Specific Foods: gluten free bread, gluten free pizza, gluten free cakes, gluten free muffins

COMPARISON of Communities by their Market Tiers

Australia, US English, Canada English.

Australian, US English speaking and Canadian English groups had very similar profiles. Each country had the ‘generic gluten free’ group as its main group with the following volume proportions: AUS 65%, US Eng 64%, Canadian Eng 63%. In each case the same ‘gluten and gluten free’ generic terms rated as the top two overall searched terms by volume.

The celiac group was the second largest volume searched by all three countries: AUS (18%), US Eng (21%), Canada Eng (21%). Each category was dominated by over 85% by the terms ‘celiac’ and ‘celiac disease’. Dual spellings in Australia.

US Spanish, Canadian French

The graphs show that these communities are similar to the three above, at least in the proportion of the generic ‘gluten free products’ group.

One of the main things that affects the distribution profile of these communities is that US Spanish searches only comprised a total of 19 terms compared to US English that was capped by Google at 200. Per population of the American English V Spanish community, the English speaking community performed 4.2 times as many gluten free product searches as US Spanish speaking people on Google.

For the US Spanish community, the ‘celiac’ group was the highest volume proportion of any of the countries analysed. While the US and Australia searched for generic ‘celiac’ terms in this group the US Spanish search for ‘celiac allergies’. This suggests a possible different approach to the way each country views celiac disease.

Compared to the US English, these communities also have a stronger interest in wheat issues. While the US English searched for 3 terms in this group it only made up 4% of volumes. The US Spanish searched for only one term: ‘wheat intolerance’ and it made up 18% of total search volumes. These factors suggest the US Spanish searchers are new to celiac disease and the market is immature compared to the first three countries.

The Canadian French speaking community had a similar profile to Canadian English but a much higher interest in the ‘gluten diet’ group and slightly higher interest in GF specific foods. These terms are accounted for by them looking at the specifics of what they can eat, and specific foods of gluten free ‘oatmeal’ and ‘quinoa’. The higher interest in the diet group suggests that they are either more specialised in their searches than their English counterparts or are earlier in the disease diagnosis stage.

Mexican English / Brazilian English

In each community English is a very small minority of the population but is massively over represented in search volumes. As Google has country specific domains in each countries main language this statistic suggest that these English communities are more aware of gluten issues, are more affluent, and potentially represent a more mature search market.

There is a strong similarity between the Mexican English and Brazil English speaking group profiles. Both communities have a significantly reduced generic search focus but a similar increases in GF specific foods and Gluten Diet information. Quite a few of the English speaking people in these countries are believed to either be affluent locals or foreigners (ex pat US).

In the Mexican English speaking community, the highest searched group is ‘gf locations’ and the highest volume terms are related to gluten free restaurants. The second highest group ‘celiac’ is dominated by several equally search volume terms that use three and four word search strings. The third group ‘gf specific foods’ is dominated by searches for desserts. This suggests a split in focus between people newly diagnosed and those who are affluent enough to regularly search for gluten free restaurants and desserts.

In the ‘Brazil English’ community there was an even stronger fascination with gluten free desserts taking up three individual search terms – the first two accounting for 9% of all searches. Coelaic (UK spelling) was the second most searched group and it contained only one term which accounted for 24% of search volumes. The highest specific food searches were for cakes and muffins, whereas in US English and Australia top specific searches were for breads.

Mexican Spanish, Brazil Portuguese.

The profiles for these communities were the most unlike the US English and Australian. The table at the beginning of this article also shows that in raw terms they had one tenth the searches per head.

Mexican Spanish differs from market 1 profiles as much by its large reduction in generic searches as its large increase in searches on wheat issues. In fact three of the top ‘wheat free’ searches accounted for 44% of top 50 volumes. This suggests a community in early stages of diagnosis and discovery. The two highest specific gf food searches were for ‘oatmeal’ and ‘flour’. These non luxury items, low search volumes and focus on wheat free issues suggests a non affluent community searching for fixes to staple food groups.

Brazil Portuguese has a very large population but low search volumes. In fact it has nine times the population of Australia, but less than half the searches on gluten free products. While generic gluten searches were the main search group at 44% (20% less than US and AUS), its first two terms were still the same generic terms. Of most interest is that this community has the highest specific food group volume proportion of all countries. And rather than an interest in food staples, they focus on gluten free cakes (18% of top 50 searches), and cookies 10%. They also search for gluten free flour (3%) and oatmeal (2%).

With the third highest group being ‘wheat free’ and gluten allergies Brazil’s market resembles the split shown in Mexico (English) between learning about celiac disease and enjoying treats. However rather than searching on restaurants, the Brazilian Portuguese interest in cakes may be seen as a cultural choice (socialising and providing family spreads) rather than an opulent choice.

GRAPH: A graph on our website shows the relationship between a tier 1 community (place that is nearing market maturity) AND a high proportion that its top two searches take up of the top 50 searches AND a high number of searches per (population / 100).

MORE INFORMATION:

The development of the GFP MATRIX and market level definitions (tier structure) will be refined as more countries are analysed. The above information is a summary of the full article that can be found at www.glutenfreepages.com.au To find this article, look under the menu tab ‘Articles’, then ‘GFP Original articles’. The full report analyses each community in detail and shows graphs and statistic tables associated with each community.  

Planning, managing and executing an event is a complex process and requires careful planning and management to make the event successful. Online event software manages all aspects of events right from event registration to event planning to event management, all the aspects are managed and control through the software to make the process simple and distressful. Several software events are available that eases the different process required to be carried out for a successful event. Some of the popular online event software includes event registration software event planning software and event management software.

Event registration software makes the event registration process a simple task and efficiently handles various tasks related to event registration. This software proves to be a great help for the organization that facilitates and manage the event registration process of an organization. With online event registration software a registrant can register from any place and at any time for the event. It makes the process simple and easy to use making each and every aspect of registration transparent for both the event organizers and the attendees.

Event management software, an online application, is helpful for the event managers to plan, promote and manage an event successfully. To manage events that are more time consuming and require high resources is not possible without the help of event management software as it streamlines all the major issues of vents to a great extent. Event management software helps to achieve the desired objectives of the event. Event management software should be user friendly and should have excellent online support. It should save one time and take only few minutes to provide any information regarding event registration and management.

Event registration and management software automates the tedious tasks of event management and eases several tasks such as answering calls of the attendees, processing emails and faxes of attendees registering for the events etc. Event management software eliminates the tedious processing of each payment by hand and tracking outstanding payment. This software provide the event organizer with the opportunity to concentrate on the planning, and managing of the events that further help to nurture a strong and healthy community.

Are you looking to lower your phone bill? Have you considered Voice over Internet Protocol (VoIP) phone services? If you have not, it is time to enjoy the lower cost phone service that you can experience by signing up for VoIP phone plans. You can save money with unlimited calls throughout the United States and Canada, as well as low International rates. VoIP phone service is great for businesses and can substantially cut down the costs of your International phone expenses.

VoicePulse offers a VoIP phone service that is similar to other providers of VoIP plans with the difference being they offer a more extensive set of features. The adapter box provided by VoicePulse uses a LAN cable to connect the phone to the network and when you turn the power on it is ready to go no further action is required on your part. An amazing feature with their service is that the power supply is an international voltage so that you can take your phone literally anywhere you travel. In order to receive the highest quality in your calls the less bandwidth a provider of VoIP phone services uses the better. VoicePulse comes with three different settings for the bandwidth so that you can choose the quality that you prefer.

Making a call with VoicePulse is simple; make up the handset and dial the number you want. This service comes with the standard features you most likely already use on a daily basis. As with your Internet connection, if you lose power you will also lose phone service. VoicePulse has a great feature that if it notices you have lost phone service regardless of the reason it will redirect your calls to a different phone number. Having the service fail for power reasons is not that worrisome because many electronic applications that we use on a daily basis go out for various reasons, including power failure. VoicePulse VoIP phone service also has convenient online access to your account. When you log onto the website you can customize the receiving of calls in a manner that you prefer. You can choose to have voicemails forwarded to your email account or have them go to your phone as you would a traditional phone.

VoIP phone service plans are becoming readily available throughout the United States and abroad. Whether you use your phone frequently or occasionally, there is a plan that will not only provide excellent quality and low monthly rates, but you can enjoy combining your Internet service with your phone service and pay only one bill per month.

Top 10 Tips for a Smooth Migration to IP Telephony (VoIP)

1. Develop a strategy based on business drivers
Start by understanding what you really want to achieve; improve service, cut costs, replace out of date equipment. Use these business requirements to draft a plan and refer back to them when the project starts to get technical. Keep focussed on the business issues you want to address.

2. Set up an inter departmental team
Each member will represent the key users. Their needs should be fed into the overall strategy. The team’s primary role is to manage the change. It should include IT/telecoms specialists as well as users, such as sales, HR, customer support etc.

3. Decide on the process that suits you
It is important to decide, near the start of the project, whether you want an all in one go or a staged process. Both have merits and both have issues. Do you want/need to keep some legacy equipment running in parallel? Do you need to keep some sites on existing assets? Or is it easier if everyone has the new phone system at one go?

4. Select the right supplier
This almost goes without saying but make sure that the supplier understands your needs and can fully deliver on them. Selecting a stable organisation who uses best of breed technologies is a good starting point. Look for ones that provide a complete solution and not just phones on the desk. The solution should include phone numbers, connectivity, a range of phones, resilient hardware, full project management and a range of business grade telephony applications.

5. Prepare for typical concerns
Preparing the end user expectations is vitally important. Make sure that they know what to expect. Other concerns that will almost certainly be raised are the quality of the voice calls, security and the resilience of the platform. If they are happy then the migration will have been a success.

6. Work with the supplier to develop a clear technical and functional design
This is almost certainly the first time you have done this but it should not be the first time your selected supplier has. Use their knowledge and expertise. Canvas them for ideas that have worked for their other customers. Make sure that you are happy with the plans, that you understand the responsibilities and be sure that it is achievable.

7. Understand the functionality of the phone system
Some systems include huge numbers of features and you can be sure that you will not need them all. You should only be paying for applications and features that you have no need for. Look at services that offer modular applications so you can select only what is relevant to you business case.

8. Understand the training needs
Some deployments are more complex than others. You will probably not need much if any training if you are just putting phones on desks. However, with applications like voicemail or hunt groups you will require some training. If you are deploying call centre and receptionist console then the training requirements will be higher. It is also important to understand how much of the administration your chosen solution requires.

9. Take the time to do it right
Don’t rush this. The phone system is still the primary means of communicating with your customers. This means that the migration from legacy to IP phone systems will be more closely watched that a lot of IT changes. Don’t let the supplier force you their timescales, they have different pressures to you. However, be advised by them and learn from their experience with other customers.

10. Learn lessons from the deployment and apply to the future
Evaluate the success of the deployment. Look at areas that could have been improved and revise the plan. If you are doing a multi-site role out then these refinements will create a smoother deployment. Look at how you will add additional handsets and new functionality.

For more information about Hosted IP Telephony & VoIP visit: www.intechnology.co.uk

The need to record and monitor phone conversations has been a key requirement of telephony, whether for law enforcement or monitoring the effectiveness of a call center agent. In the days of traditional TDM telephony, this process was quite easy: to perform surveillance or recording, the physical wire was actually spliced and joined. The conversation could then be intercepted and recorded, hence the terminology “wiretap.” In the year 2000 alone, over 2.1 million conversations were tapped in the United States. Over 50% of call centers intend on recording phone conversations for quality assurance purposes. As society becomes increasingly litigious, the demand for keeping an active record of phone conversations has risen.

When H.323 became a de-facto standard for enterprise VoIP communications, a niche market arose for recording VoIP conversations within the enterprise space. In a VoIP environment, unlike a TDM environment, the voice traffic shares the same modicum of transport as traditional computer data. This makes recording the phone conversation more sophisticated than simply splicing a cable. This sophistication was inherently linked to value, and as a result, organizations paid significant monies to record voice conversations across an IP network.

The technology premise behind intercepting enterprise VoIP conversations is simple. The voice, when it gets transformed into digital data, will pass through a single gateway or network “choke-point.” When it passes through this central point, it can be detected by an always monitoring interception device that will detect the presence of voice data, copy the data, and make it available for future retrieval, monitoring, or playback. This technology is simple and usually quite effective under normal PBX type load conditions, although not compliant with many surveillance standards.

As VoIP conversations become increasingly distributed, with softphones on PCs or PDAs and peer-to-peer within an enterprise, the voice data does not pass through a single chokepoint, making it virtually impossible or totally uneconomic to record extension-to-extension phone conversations.

As an added twist to the complexity of recording conversations, organizations have started to embrace the concept of outsourcing their communications platform and infrastructure to third parties for management and maintenance, including the ability to record phone conversations. The primary driver for an organization to embrace the service is to limit and reduce capital and operational expenditures. This traction has launched the IP Centrex market which is projected to grow ten-fold within the next 3 years, by being offered by providers as varied as traditional bell operating companies to Best Buy, a large North American consumer electronics retailer.

This economic trend has a new implication for recording VoIP conversations: the network has become infinitely more complex. This could ultimately have the same effect on the PBX market that peer to peer PC networks had on the mini-computer.

IP Centrex providers have several key business requirements that make recording phone conversations through legacy packet capturing mechanisms either very difficult or inordinately expensive:

(a) Distributed Architectures: IP Centrex providers completely differentiate the technology of controlling and routing calls from the actual path the digital voice data will take. For example, in the United States, many IP Centrex providers never even see the audio for telephone calls – the audio is directly routed to backbone carriers for origination and termination, making it impossible to record. Extension to extension calls occur within an organization’s intranet – giving the provider no access to the audio. As a result, organizations who leverage legacy recording technologies cannot record internal helpdesk conversations. Resolving this requires significant and costly changes to the service provider’s network architecture.

(b) Redundancy: IP Centrex providers are required to provide enterprise services at carrier-grade reliability and service levels. As a result, they are often geographically distributed to deliver five-nines redundancy and failover facilities. This means that voice data traffic can be routed to multiple nodes in multiple locations, making it extremely difficult to correlate and combine for recording and surveillance purposes using packet sniffing technology.

(c) Scalability and Privacy: IP Centrex providers leverage a single capital hosting asset to provide services to many organizations. This is what makes it profitable to deliver low-cost, capital-light service to end-customers. This means that the same platform is shared by tens of thousands of end-users in a multi-tenanted environment, who may or may not want to have their phone conversations recorded. By leveraging legacy methods, all packets must be inspected, regardless of whether the conversation is to be recorded or not. This introduces numerous privacy and legal considerations. Finally, the scalability of legacy technologies fail due to the sheer volume of traffic.

Consider the following: most IP Centrex providers have backbone connectivity approaching 50 megabits. In order to maintain profitability, over 40% of that pipe has to be full of voice traffic, while typically only 10% of voice traffic may need to be recorded. For legacy technologies this means that 90% of traffic has to be inspected and discarded, creating significant waste and inefficiencies.

The next generation of recording technology cannot rely upon promiscuous packet capturing as legacy technologies did. Instead, it relies on being a value adding component of the IP Centrex provider’s distributed network architecture.

How does this next generation technology architecture achieve this?

• Become a Routing Endpoint for Recorded Calls:

Rather than capture all traffic, text generation IP call recording acts as a standards interoperable endpoint within the network architecture. Selective calls are routed to this endpoint for interception and recording – not all calls. In the world of SIP, the recording endpoint is nothing more than a back-to-back user agent (B2BUA). By doing this, calls, including their voice data, are routed to a highly redundant and secure endpoint that captures the call (voice or video) in its entirety, whether they are internal, to an end-customer or not. Further, the provider can rest easy knowing that only the conversations that need to be recorded are being recorded.

• Make it Easy to Turn on the Features:

Using next generation routing technology standards such as CPL (call processing language), selectively route calls to this endpoint – without making a single modification to the end-customer or provider’s environments.

• Central Recording Platform:

Providers can create a central recording environment that accepts incoming conversations that can originate from any of the provider’s redundant network facilities, eliminating the need to have separate devices in multiple-locations and attempting to correlate the entire conversation. This offers a huge cost saving when providing facilities for large distributed campus networks.

When searching for recording, monitoring, and surveillance technologies, legacy packet capture methods are proven solutions in the traditional PBX and IPBX installations, where all calls and calling information pass through a single node. However, they are a poor choice for a distributed IP or IP Centrex environment. As with all applications the technology must be weighed against the key business requirements. With the next generation of IP call recording, customers are no longer required to choose the next best thing, they can now choose the very best call recording application for their needs.

When it comes to making important business decisions, business executives understand that they need to keep up on what’s fresh and cutting-edge in order to keep the competitive edge over their competitors.

That being said, it’s becoming increasingly difficult to stay abreast of the latest and the greatest because technology is changing at an ever increasing rate and a big source of these innovations lies in the internet.

Over the past decade, many of techno-savvy innovations have originated due to the internet and it’s ever increasing presence and importance in the success of a business.

One of latest innovations has been the arrival of VoIP which enables any business, large or small to lower their cost of phone service and communications in general.

For those not up to snuff on VoIP it’s a technology that allows you to make phone calls digitally over the internet. Because transmission over the internet is efficient it allows the companies providing the service to provide it at a much lower rate than traditional phone service.

VoIP, also know as Internet Phone or Voice Over Internet Protocol transmits calls over the internet digitally which results in crystal clear reception regardless of distance. As a result, whether a call is local or international it will still be clear and less costly than traditional landlines.

VoIP technology has been in development for over a decade but just over the past few years has it been brought into the mainstream. No longer do you need to be a huge corporation to benefit from lower phone rates because VoIP is accessible to sole proprietors as well as multi-national giants and in many instances at the same rates.

Although you need a broadband connection to enjoy the benefits of VoIP if you don’t have a broadband connection yet need to get one if you want to do business on the internet anyway.

In addition to cutting your monthly or residential phone bills up to 80% VoIP plans also have all the features of traditional landline plans like called id and call waiting as well as more high tech functions such as the call transfer and e-mail notification for voicemails and so you don’t have to sacrifice the amenities in order to enjoy the cost savings.

Another cost savings benefit that is normally passed along to the business owner is the result of consolidating their internet and telephone provider.

Imagine making calls to your clients in far away places such as Singapore, China, Hong Kong or London and not having to worry about the cost. With VoIP you now have the means to get in touch with the world for just pennies on the dollar.

Whether you’re simply looking for cost savings or the ability to stay in touch with clients’ half-way around the world VoIP opens up an endless stream of possibilities that were unimaginable just a few short years ago.

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The use of computer to computer calling has come a long way in recent years. You no longer are tied to your computer in order to receive or make telephone calls. The new VOIP services make it possible for your regular phones to call landlines or even mobile telephones via your internet connection. Sound strange? Well, with any new technology is at first. So, if you want to take the time to learn about this new advancement.

VOIP stands for Voice over Internet Protocol. It allows your company to make phone calls over a data network, such as the internet. The VOIP then converts the voice signal from your telephone into a digital signal that travels over the internet then converts it back at the other end so that you can speak to anyone with a regular phone.

In recent years the requests for VOIP services has been increasing in demand. It is no longer a question of “if” but “when” every business will switch from a traditional telephone services to a VOIP service provider. With most of the featured services, you can check your voicemail from any web browser in the world. You can also have your messages automatically sent directly into your email account. Think about it, you can check your voicemail and internet at the same time if your company has VOIP services.

The goal of VOIP services is to make everyone’s lives easier. The Internet was just the first step in the technology arena and we now making even more advancements that will make operating a business or working in a business much easier and faster.

There are many different vendors that provide services to the public and private sector. What once started out as a service geared toward companies is now going main stream with many consumers wanting this same service in their own homes or small businesses!

You are on the forefront of this new technology. You use it daily in your office and you like the speed and versatility of it and you want it in your own home. So, now you have to decide which service provider to purchase your VOIP serves from.

A good way to start is to see what company your office uses and to check with them to see if they have a market for individual consumers. If not, they should be able to tell you who might be able to provide you with this service. Or, better yet, read the Consumer Report on VOIP services-they are the one unbiased source of information on just about any topic.

Whether or not you decided to get VOIP services for your home, you should know something about them. They are the latest and greatest technology on the market today for telephone services. Who knows, eventually, technology may advance enough that everyone will have VOIP services for their telephones.

Do not laugh-it was not that long ago that people thought that the Internet and cable television was a passing fad.